IT Service Desk Assistant (midi-job), m/f/d

Role Purpose:

Team: Technology Team

Reporting Line: Head of IT

Salary Band:  Midi Job – Hourly wage (16 EU/hour)

Starting Date: as soon as possible

Contract Duration: Currently we can offer an employment contract limited for a duration of 1 year.

Working Hours: Part time (up to 28 hours per week)

Location: Transparency International Secretariat (TI-S), Berlin, Germany

Work arrangement: Hybrid, with regular office presence required. Fully remote work is not available

In order to succeed in this role, candidates will need to meet the following:

• Relevant vocational training, ongoing studies, an entry-level ICT qualification, or equivalent practical experience
• Relevant work experience providing technical or customer support
• Experience working with ITSM tools like Freshservice
• Demonstrated experience with Microsoft operating systems and cloud services, including Microsoft 365
• Familiarity with Microsoft Office and related applications
• Knowledge of IT security and IT business continuity/disaster recovery an asset
• Strong analytical and problem-solving skills and ability to diagnose and resolve issues effectively and efficiently
• Strong organizational skills and ability to successfully manage priorities in a dynamic and fast paced environment
• Good interpersonal skills with the ability to communicate ICT matters to individuals with diverse backgrounds
• High degree of service orientation and ability to remain calm and courteous under pressure
• Ability to work effectively both independently with minimum supervision and as part of a team
• Professional language proficiency in English; additional languages – in particular German, Spanish, French and Arabic – desired and a strong advantage
• Commitment to the values and principles of Transparency International

Please note that eligibility to work in Germany is required for this position.

Interested candidates are invited to submit a CV and cover letter in English, merged into one PDF file, via clicking on the button ‘Apply Online’.

Closing date for external applications is Friday, November 13, 2026, at 10:00 AM CET.

Only applications duly completed and received through the online recruitment system will be considered.

Recruitment timeline: Please note that the application review and shortlisting process may take up to three weeks. Shortlisted candidates can expect to hear from us by the end of November or early December at the latest.

Transparency International is committed to creating an inclusive work environment where diversity is valued and where there is equality of opportunity. We actively seek a diverse applicant pool and therefore welcome applications from qualified candidates of all regions, countries, cultures and backgrounds. Existing permission to work in Germany is not a selection criterion and TI-S supports successful candidates in the process for applying for a work permit, if needed.

Selection of staff is made on a competitive basis, and we do not discriminate on the basis of national origin, race, colour or ethnic background, religious belief, sex, gender identity and expression or sexual orientation, marital or family status, age or ability. We kindly ask applicants to refrain from including in their application information relating to the above as well as from attaching photos.

DISCLAIMER

Please note that Transparency International does not charge any fees at any stage of its recruitment and selection process (whether at application, processing, testing, interviewing, traveling or otherwise). In addition, TI does not require or need to know any information relating to the bank account details of applicants.